Frequently Asked Questions

When will my order ship? Most U.S. orders process in 1–2 business days and then travel about 4–6 business days.
How do I track an order? Tracking details are sent to the order email after dispatch when available.
Can I change an order? Contact us promptly; changes after shipment are not guaranteed.
How do returns work? Request an eligible return within 30 days of delivery. We provide return instructions or a prepaid label for eligible items.
When is a refund issued? After return review, approved refunds are issued within 10 business days, with additional bank processing time possible.
What if an item is damaged or incorrect? Contact us with order details and photos.
Which payments are accepted? Current accepted payment methods appear at checkout.
How can I get help? Contact Support@ColourPopg.shop, (479) 886-3938, 2974 N 13th St, Kansas City, Kansas, 66104, United States.